Return Policy

Westpoint Skincare offers a 100% money-back guarantee on all products if the return complies with our return policy.

We accept returns for products purchased from Westpoint only, and all returns are inspected upon return. Products purchased from Westpoint must be returned in new or gently used condition and within 30 days from the date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). If you are returning a gift order and do not want the refund to be issued to the original form of payment, please send an email to support@westpointskincare.com. Items noted as final sale or not-returnable are not eligible for exchange or return. Shipping and delivery fees are not refundable. Westpoint monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Westpoint. If issued in these instances, Westpoint has the right to provide the refunded amount in the form of a refund check.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment.

⚠️ Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 5 days of receipt. Westpoint reserves the right to deny claims received after 30 days.

Westpoint monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Westpoint reserves the right to limit or deny the reshipment or credit of an order/item in all instances. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 5 days of receipt. Westpoint reserves the right to deny claims received after 30 days.

Return Instructions

Return shipping fees are not refundable. Send your eligible return to the address noted below in the original shipping carton. If you no longer have the original shipping carton, please include a note with your order number, or you can include a copy of your order or shipping confirmation email. Once received, return packages are processed in approximately 5 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. To protect against package loss and to ensure prompt delivery, we recommend shipping your return package with insured shipping. Please retain receipts and tracking information for your records.

Returns Department Address:

8599 Fraser Street
Vancouver, British Columbia
V5X 3Y1

Exchange Instructions

If you would like to exchange a product(s), simply return the eligible unwanted product(s). A refund will be processed within approximately 5 business days of receipt. You may then place a new order for the product(s) you wish to purchase at any time.