Shipping Policy

Enjoy Free Standard Shipping on all orders Canada-Wide.

Shipping

1. Shipping costs will be calculated based on order total.

2. Shipping to select rural or remote destinations may result in extended shipping times. Please note, Express Service may not be available for some remote destinations.

3. Estimated delivery timeframes are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation. Applies to in-stock items only. Delivery of out-of-stock items is subject to availability.

4. Orders are processed & shipped Monday - Friday, excluding provincial and federal holidays. If your order is placed after the shipping cut-off time, it’ll be processed the following business day.

5. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.

6. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

7. You are responsible to verify that the address details are accurate to avoid any errors or delays in shipping.

8. Some items sold require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.

9. Westpoint Skincare is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Westpoint Skincare is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

10. Orders shipped to P.O. Boxes are subject to certain restrictions and may be outside of the estimated shipping date.

11. We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience.

⚠️ Important Note:

Due to the delicate nature of our luxury skincare products, Westpoint Skincare cannot be held responsible for product quality after three days in transit. Insurance is available for an extra fee at checkout and is recommended.

Optimal product performance requires storage at ambient room temperature. To ensure the highest quality and product integrity, we recommend expedited shipping; this is especially important if shipping outside of Vancouver, British Columbia or during extreme weather conditions (hot or cold).

This policy is subject to the terms and conditions found at: Terms and Conditions